Frequently Asked Questions.
01. The order
How do I place an order on Vape UAE?
To place an order, browse our wide selection of products at vapeuae.org. Once you’ve selected your items, add them to your cart and follow the checkout process. Our system will guide you through payment and delivery options.
Can I modify my order after placing it?
Yes, you can modify your order within the first hour after placement. Simply contact our customer support team, and they will assist you with any changes or cancellations. Once the order is processed, modifications may not be possible.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. Our payment gateways are secure and encrypted to ensure your transaction is safe. We aim to make the checkout process as smooth as possible for all our customers.
02. Shipment
How long does shipping take?
Shipping within the USA typically takes between 3 to 5 business days, depending on your location. You will receive a tracking number once your order is shipped, allowing you to monitor its progress. Expedited shipping options may be available at checkout.
Do you offer international shipping?
At this time, we only ship to locations within the USA. We are working on expanding our shipping options to include international locations in the future. Stay tuned for updates on our shipping policies as we grow.
How can I track my shipment?
Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your package via our website or the shipping carrier’s website. This will give you real-time updates on your delivery status.
03. Product Information
Are your products authentic?
Yes, we pride ourselves on offering only 100% authentic vaping products from the most trusted brands in the industry. Each product is carefully selected to meet the highest quality standards. We guarantee that all items are genuine.
How do I choose the right e-liquid?
Our product descriptions provide detailed information about each e-liquid, including flavor profiles and nicotine strength. If you need help choosing, feel free to contact our customer service team.
Do your vape products come with a warranty?
Most of our vape devices come with a manufacturer’s warranty, which is outlined in the product description. If your device is defective, you can file a warranty claim with us, and we’ll assist you in resolving the issue. Warranty details vary by brand and product.
04. Return & exchange
What is your return policy?
We offer a 30-day return policy for unopened and unused items. If you are unsatisfied with your purchase, contact us within this window, and we will process a full refund. Please ensure the items are returned in their original packaging.
How do I request an exchange?
Yes, we accept exchanges for unused products in their original packaging. Contact our support team to arrange the exchange, and we will guide you through the process. Exchanges must be requested within 30 days of your purchase.
What should I do if I receive a damaged product?
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund, depending on your preference. Our team will assist you with the return and replacement process.